Frequently Asked Questions
Straight answers to the questions we hear most. Don't see yours? Call us — that's usually the fastest way to get an answer.
- How do I get an estimate?
- Call us, stop by the shop, or send the estimate form with your vehicle details and photos of the damage. You'll get a written estimate before any work begins.
- Do I need an appointment for an estimate?
- Calling ahead is the fastest way — we'll tell you the best time to bring the vehicle in. You can also send the estimate form any time and we'll follow up.
- My insurance company wants me to use a different shop. Do I have to?
- No. In New York, the repair shop is your choice — an insurer can recommend a shop but cannot require one (New York Insurance Law § 2610). See our insurance guide for how the claim process works.
- What should I have ready for an insurance repair?
- Your insurer's name, the claim number if you've opened one, photos of the damage, and the police report if there is one. Missing something? Bring what you have and we'll go from there.
- How long will my repair take?
- It depends on the damage and on parts availability, so we don't promise a one-size-fits-all number. You'll get an expected timeframe with your written estimate.
- Do you only handle collision damage?
- No — alongside auto body and paint work we handle brakes, tires, oil changes, auto glass, dent repair, and restoration projects. One shop for the body work and the everyday car care.
- Do you work on classic or fleet vehicles?
- Yes. We support classic and domestic restoration projects as well as fleet vehicles.
- Do you offer service in Spanish?
- This whole website is available in Spanish — use the EN/ES switcher at the top of the page. For your visit, call ahead and we'll figure out the easiest way to communicate.
Ready to get your vehicle looked at?
Call us or send an estimate request and we'll follow up with next steps.